CANCELLATION AND NO SHOW POLICY
Requests for cancellations must be sent in writing to [email protected]
Cancellations will be charged as shown in the table below:
LOW SEASON (02 May to 14 December):
Reservations canceled the same month as requested: No charge
* Reservations canceled in months after the reservation request, will be charged an administrative fee of 15%
Cancellations requested less than 15 days in advance: Total reservation
HIGH SEASON (15 December to 1 May):
Reservations canceled the same month as requested: No charge
* Reservations canceled in months after the reservation request, will be charged an administrative fee of 15%
Cancellations requested less than 30 days in advance: Total reservation
SPECIAL PACKAGES, NATIONAL, STATE AND PROLONGED HOLIDAYS
REVEILLON, CARNIVAL, HOLY WEEK AND OTHERS:
Reservations canceled the same month as requested: 50% of the total reservation
Cancellations requested up to 30 days in advance: Total reservation
EARLY DEPARTURE:
In case of early departure, in any reservation, whether of package or not, will be charged the full amount of the reservation.
LETTER OF CREDIT:
It is at the discretion of the Pousada, whether or not to give a daily letter of credit, to be used in a future period stipulated in each situation.
REPLACEMENT:
The user can arrange to be replaced by another passenger, under the same conditions, on the same date.
NO SHOW:
No Show is considered when the guest does not arrive on the booked date of entry. The apartment will be available for 24 hours. After this period we will consider the reservation canceled and we will have the same procedure of our cancellation policy without devolution of the deposited amount.
In case of other types of pet coming, please contact the Pousada to analyze your situation: [email protected] or +55 (22) 2623-0840 e 2623-0842
PAYMENT AND RESERVATION CONDITIONS
In order for the reservation to be confirmed, it will be necessary to pay 50% of the cost of your stay, with a bank deposit at Bradesco or by paying the total amount of the Package up to 3x without interest in Visa, American Express or Mastercard.
You can also pay the initial 50% with Visa, American Express or Mastercard, the remaining 50% will be paid at the hostel at the time of check in.